We feel it's important that you know your rights when it comes to servicing your BMW. It is our policy to adhere 100% to all laws. If you have any questions about your rights, don't hesitate to ask.

You are entitled by law to:

• A written estimate for repairs which will cost more than one hundred dollars, unless waived or absent face-to-face contact (see item #4).
  
• Return or inspection of all replaced parts, if requested at time of repair authorization.
  
• Authorize orally or in writing any repairs which exceed the estimated total presales tax cost by more than 10%.
  
• Authorize any repairs orally or in writing if your vehicle is left with the repair facility without face-to-face contact between you and the repair facility personnel.
  
• If you have authorized a repair in accordance with the above information, you are required to pay for the costs of the repair prior to taking the vehicle from the premises.