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Strictly
BMW Independent Service prides itself on great service. We believe in establishing
a relationship with every person that comes into our shop. Read what some
of our satisfied customers have to say about us.
“I like Strictly BMW, because they not only fix old BMWs, but its
employees drive, race, and own them. Brian and Andrew can tell me what
tires to buy, what suspicious noises are worrisome, and where to go to
for a new soft top. They even replaced my window fuse as a drive-up repair,
so I could roll it up one rainy day. I’ve also had several unscheduled
shuttle rides: one of a number of ways they go the extra mile. And I can
make appointments and get estimates and updates via email at my desk. Thanks,
guys!”
Mari Broman Olsen
1992 325i convertible
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“I’ve relied on Strictly's cutting
edge knowledge to service our family’s Bimmers for years. Straight
car talk--from maintenance to major repair--is what I expect, and with
their unwavering integrity, get! Not to mention, too, their tenacity at
diagnosing problems to its resolution. They are the ultimate friendly professionals!”
Ann
Glidewell
2001 740iL
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Dear Future Customer,
I know what you are thinking
as you read this letter. These days it is hard to find a reliable, reasonably
priced and
honest auto repair shop,
isn’t it? Today’s cars are becoming increasingly complicated
to maintain, and sometimes you don’t even know exactly what a shop
did to fix your car. Often, you pay the bill and kind of hope that you
didn’t get ripped off.
Strictly is not your typical shop. You will
never walk out the door feeling like maybe you should have gone elsewhere
for your services.
I hate to admit this because I never told Strictly
what I was doing…but
I think that it will help you understand why I trust them exclusively with
my three BMWs: I used to take my car to two shops.
Strictly was reserved
for ‘special’ repairs on my 325i, and ‘standard’ repairs
were handled by a ‘typical’ shop. I thought I was saving a
few dollars in the labor rate and was rather proud of my pennywise strategy.
After a year of doing this I realized that my plan was backfiring. My ‘typical’ shop
couldn’t handle some of my car’s ‘standard’ repairs.
They didn’t have the tools, couldn’t access the parts or worse
yet had no idea what to do to get me and my car back on the road.
I was
spending more money on the extra hours of labor to pay the ‘typical’ shop
to figure my car out. In the meantime, I didn’t have a car to drive.
Once I realized this costly and inconvenient trend; that was it! I go to
only one shop now. I am confident Strictly is the best in the region, and
that I AM saving money.
A shop that does good work at a reasonable price
is one thing—but
a truly great shop also has truly great people.
From the first day we bought
our 325i in 1996 we have worked with the team at Strictly. Derek is an
incredible manager who understands quality,
responsibility and value to the customer. Andrew has literally saved me
thousands of dollars with his advice regarding my 840i. He also has an
uncanny way of explaining complicated repairs so that anybody can understand
what is going on with their car. Brian is extremely professional, organized
and efficient.
All of the techs are the best talent at what they do, and
you can tell that they have a passion for BMWs. When my son got a needy
1975 2002 for
his first car, we were extremely impressed with the enthusiasm the entire
team at Strictly had to help him learn about car care and maintenance.
In
fact, Strictly impresses me every time I have my cars serviced.
I’ve said many times that I would hate to buy a Mercedes, Porsche
or Audi. Why? They build some marvelous cars—but I couldn’t
take them to Strictly BMW. It is a good thing that I am as passionate about
BMWs as they are! (:
May you enjoy as many happy miles in your BMW(s) with
Strictly on your team as I have!
Sincerely,
Janis Hauser
BMWCCA PNW Region Member since 1996
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“I’ve been a customer of strictly for over
5 years now and the customer service I’ve received from Brian and
the rest of the staff over those years has been the best I’ve ever
received in the industry. You never feel as if they don’t have the
time of day for your questions. When my M3 was hit 3 years ago I refused
to take the car to the dealer because Strictly is the only shop I trust.”
Joshua
Gardiner
1995 M3, 2000 M Coupe
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“I’ve been a Strictly BMW customer for
10 years and the service has always been professional, courteous and consistent.
My cars are always ready when promised and they proactively contact me
with updates or changes. Strictly does a good job of pointing out preventative
maintenance service to consider, to save money down the road. I’ve
never had to take a car back to fix the same problem and thus have never
considered taking any of our BMW’s anywhere else.”
Emerson Gregorios
1996 M3, 2001 X5
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In addition to technical acumen, customer service is outstanding. Brian
Terril has been consistently friendly and knowledgeable, and has on several
occasions been able to provide service and service referrals above and
beyond my expectations for a repair shop. It is in no small part due
to his customer service that I am a loyal customer. I know there are
a lot of choices for BMW service out there. I can’t
emphasize enough the value that deep technical experience across the entire
staff provides.
Mike Hines
1995 540i M-Sport, 1991 850i
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“Bringing my 5 BMW's over 8 years to Strictly
BMW for superb and uncompromising technical advice and maintenance ...excellent.
Being treated to the best auto customer service I have ever experienced...unbelievable.
Having Strictly BMW maintain and modify your 1995 M3 track car...Priceless!”
Pete Knoetgen
1995 M3, 2001 540i
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“The service is fantastic. You're willing to
talk and spend time with me, explain something and give me time to ask
questions. I never feel like
you've got more important things to do”
Jose Bazan
1983 635CSi
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